Real Customer Feedback

At the end of a task an email is sent to my customer asking them to give us feed back here are some of the feed backs:

Turn Around Time ....... 1 - Right Away
First Impression ....... 1 - Excellent
Impression Why ......... very professional
In the Loop ........... 1 - Always
Tech Answer Questions .. 1 - All of them
Time Estimate .......... 3 - Right On
Total Task ............ 1 - Excellent
Comments ............... Keep up the good work.

Turn Around Time ....... 1 - Right Away
First Impression ....... 1 - Excellent
Impression Why ......... Great cost for the work performed.
In the Loop ............ 1 - Always
Tech Answer Questions .. 1 - All of them
Time Estimate .......... 3 - Right On
Total Task ............. 1 - Excellent
Comments ............... Thanks again for the quick service! christine

Turn Around Time ....... 2
First Impression ....... 1
Impression Why ........ Sounded knowledgeable, was very patient on the phone with me, and very respectful/polite.
In the Loop ............ 1
Tech Answer Questions .. 1
Time Estimate .......... 4
Total Task ............ 1
Comments ............... I think I'd have better piece of mind if I was given a business card when my computer was picked up, and a receipt that documented that my computer was going to Boston PC Repair, so I felt like I really knew where it was going and that it wouldn't get lost, etc.

Turn Around Time ....... 2
First Impression ....... 1
Impression Why ........ Dan was attentive and dedicated to provided good Customer Service.
In the Loop ............ 4
Tech Answer Questions .. 1
Time Estimate .......... 2
Total Task ............. 1
Comments ............... You guys did a great job and I'll definitely use you again. If would have preferred some initial contact when you arrived onsite, but we can work on that the next time. Thanks again.

Turn Around Time ....... 1 - Right Away
First Impression ....... 1 - Excellent
Impression Why ......... Good customer skills
In the Loop ............ 1 - Always
Tech Answer Questions .. 1 - All of them
Time Estimate .......... 3 - Right On
Total Task ............ 1 - Excellent
Comments ............... Glad I found out about your service.

Turn Around Time ....... 1 - Right Away
First Impression ....... 1 - Excellent
Impression Why ......... Matt always does a great job
In the Loop ............ 1 - Always
Tech Answer Questions .. 1 - All of them
Time Estimate .......... 3 - Right On
Total Task ............ 1 - Excellent
Comments ............... Thanks for helping

Turn Around Time ....... 2
First Impression ....... 1
Impression Why ........ was very helpful and promised to get to us right away
In the Loop ............ 1
Tech Answer Questions .. 1
Time Estimate ......... 3
Total Task ............. 1
Comments ...............

Turn Around Time ....... 1
First Impression ....... 1
Impression Why ........ knowledgeable and easy to work with
In the Loop ........... 1
Tech Answer Questions .. 1
Time Estimate .......... 3
Total Task ............. 1
Comments ...............

Turn Around Time ....... 1 - Right Away
First Impression ....... 1 - Excellent
Impression Why .........
In the Loop ............ 1 - Always
Tech Answer Questions .. 1 - All of them
Time Estimate ......... 3 - Right On
Total Task ............. 1 - Excellent
Comments ............... keep up thr good work

And many more.