Click on a link above or a question below.

1. How can I view my open or closed invoices?

   • Login to your account on the front page.

   • What if I do not remember my password?

     • Just click on Loss Pass on the front page.

     • If you do not remember your email that you used email the helpdesk@mcc-web.com with your new email address and we will update your information.  Once updated we will send you an email of the update.
        

2. My email / website is not working, what is going on?

   • On the above links, click on Network Status to find out what is going on.

   • If the Network status is Normal, please call 866-533-4948 to notify us of a problem.
      

3. How can I access my emails remotely?

   • Go to http://mail.infosaic.om and enter your email address and password to your email account.  90% of the time your password will match your password to your online member account.
      

4. How can I change my password to my email?

   • Go to http://mail.infosaic.om and enter your email address and password to your email account. Once logged in move your pointer over Settings, choose My Settings.

   • Your online account with MCC is separate from your email account. It is recommended that update both at the same time. 
      

5. Can I pay online with credit card and is it safe?

   • Yes you can, you can log into your account and click on invoices.  This will show you all the invoices we have ever sent you and tells you which ones have been paid.  Click on the Unpaid invoice number to bring up the invoice.  Once the invoice loads scroll down to where it says 'Click here to pay online'. 
      

   • We use PayPal for all of our online transactions as it is one of the safest ways to pay online. PayPal the trusted leader in online payments, lets you send and receive money online quickly and securely. Over 100 million users have a PayPal account, and it's accepted by merchants everywhere, both on and off eBay.
      

   • We accept and you do not need a PayPal account to pay online.
      

6. Is Remote Support (LogMeIn) safe and how does it work?

   • LogMeIn Rescue enables real-time remote control of a customer’s computer – anywhere in the world with an Internet connection, without being blocked by corporate firewalls or requiring administrative rights to install software on the remote PC. No previous relationship with the system is required, but permission from the end user is – LogMeIn Rescue is specifically designed for “attended” support of remote PCs. The result is a secure, on-demand solution that gives support organizations the ability handle more incidents more quickly, thus reducing overall support costs and delivering higher service levels.
      

7. Who is Infosaic and why do you use them?

   1. Infosaic is where all of our websites are stored and secured.  We have used Infosaic since 2002 and have great success with them.
       

   2. All clients are hosted on Infosaic’s robust raid configured servers with Intel Xeon/Pentium processors. Our servers reside in a secure data center in Columbus, OH and are connected to redundant OC-12/OC-3 pipes to the Internet. All of this to provide you with a scaleable and reliable hosting experience. Additionally we monitor our network 24 x 7 to ensure that not only are you up and running 24 x 7 but to ensure that you have all the speed, reliability, and customer satisfaction you need.
      
      Infosaic Network Features:
      
      - 99.9% uptime
      - The network is maintained and monitored 24 x 7
      - Multiple OC-12/OC-3 connections to Tier 1 Internet providers for network redundancy
      - Daily Backups
      - Operating Systems: IIS 6.0/IIS 5.0
      - Secure Data Center RAID configured servers
      - Xeon/Pentium Intel processors
      - Fully meshed network topology UPS and backup generators

    

   If you have any questions for us please feel free to email us at helpdesk@mcc-web.com